Returns and Refund Policy
RETURNS & REFUNDS
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
For a refund on an order that has not yet been received please contact us within 24 hours. After this time your order will have been processed and we will not be able to cancel your order or refund you.
You will have to wait until you receive your package, then send it back to us if you don't want it anymore, then we can proceed to the refund.
To be eligible for a refund, the product must not be damaged.
Please note: If the product is damaged, we may refuse the refund even if it has been returned.
You must present us with a receipt or proof of purchase. The return of the product(s) will be at the customer's expense.
Please do not return your purchase to the manufacturer. Please contact us by email.
There are certain situations where only a partial refund will be given: (if applicable)
* Any item that is not in its original condition, is damaged or has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your claim. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If you would like to exchange it for the same item, please email us at email@example.com.
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
To return an item, you must send it to the address indicated on the packing slip received at the time of purchase. or please contact us by email: Coolthings.firstname.lastname@example.org
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.